Casa Connect: shared case history for a support team
Why shared information and clear next steps mattered more than another spreadsheet.
Practical notes on decisions and systems that people depend on.
Why shared information and clear next steps mattered more than another spreadsheet.
The workflow behind a retrofit record, from incoming photos to an approved fitting.
Why a component model beat a table of every finished lighting product.
The design question behind a procurement decision system.
The visible pain in a workflow is not always where the economic case sits.
One kind stops everything. The other reports success and you hear about it from a customer. Symptoms, what they mean, and what to do first.
What happens to the problems nobody asked the agent to solve, and why it decides whether you can explain your own system later.